Policies, Terms & Conditions, etc

RESERVATION AND CHECK-IN/CHECK-OUT POLICY

Guests must be at least 21 years old to book a room. 

Technology is our concierge! With your personal entry code, we’re open 24 hours a day, seven days a week.

Check-in time: 3:00 p.m

Check-out time: 11:00 a.m

A valid photo ID is required and will be requested through your phone before you receive your room key code. All reservations must include the full names of all adults occupying the room, along with a valid credit card to guarantee arrival

Our room rates are in line with rooms in the area, and they are subject to change. Please note, if you find a lower price room available during the time of your reservation, you will be required to cancel your current reservation, and will be subject to out cancellation policy. All rooms are subject to a 8.13% Sales Tax and 5% Hotel Occupancy Tax.

We love when friends and family travel together! When booking, keep maximum occupancy rules in mind -- two people max for rooms with a King bed. A third person can be added if you request a roll-in single bed, and will be subject to an added $50/night fee. Traveling with little ones? We have pack-and-plays and cribs available upon request, subject to availability.

Reservations should be prepaid with Visa, MasterCard, Discover, or American Express. A deposit equal to 100% of the reservation total is required at the time of booking.

CANCELLATION POLICY

We are a small property, and when guests cancel close to arrival, it is unlikely we can re-rent the room. These policies help us mitigate the loss from cancellations. We recognize that cancellations may occur for many valid reasons; however, in order to remain fair and consistent, this policy is applied uniformly to all requests

  • Any cancellation made in advance of 14 days of arrival is subject to a 5% cancellation charge, which covers the cost of payment and refund processing. The remaining balance will be refunded.

  • Cancellations within 14 days of arrival will be charged 50% of the reservation total.

  • Cancellations within 3 days of arrival will be charged 100% of the reservation total.

A no-show is defined as a guest who does not complete check-in by 9:00 p.m. on the day of arrival. Guests may still register and receive their entry code after 9:00 p.m.; however, please note that late check-ins run the risk of being unable to access their room if our systems experience issues outside of staffing hours. We reserve the right, at our discretion, to modify or cancel reservations as needed. In such cases, we will make every effort to assist guests with alternative arrangements.

PETS

Dogs are family—we get it. A maximum of two dogs are allowed per room. A charge of $25 per night will be added for each pup. Please ensure your dog does their business in the designated area and remains on a leash when outside the room. 

Dogs may not be left unattended in rooms under any circumstances. If a dog is left unattended, sheds excessively on furniture, has an accident in the room, or is brought into a non–dog-friendly room, a $100 cleaning fee will be applied to the credit card on file. If a dog causes any property or item damage, the guest agrees to pay an incidental fee equal to the full repair or replacement cost, which will be charged to the credit card on file.

We love animals, but at this time we can only welcome dogs. Cats aren’t permitted, as we want to avoid allergy concerns for future guests.

PHYSICAL DAMAGE

We anticipate normal wear and tear, but if you eat pasta in bed and get sauce everywhere—that’s definitely avoidable. We care about our cleaning team, and it isn’t fair to them if they have to deal with excessively foul room conditions.

Any damage that can’t be fixed with simple stain remover or a bit of spackle will be noted, and the cost will be charged to your bill. We’ll make every effort to keep guest charges to a minimum. In severe cases, the guest may also be held responsible for any loss of revenue the motel incurs while the room is out of service for repairs.

REMOVAL OF MOTEL PROPERTY

We reserve the right to charge guests for the cost of replacing any items removed from the premises without consent. Charges will reflect the full replacement value of the missing item.

SMOKING

Breathe easy—this is a non-smoking property. Please be aware that our fire detectors are highly sensitive: if triggered by smoking, the fire department will respond, and all guests will be required to evacuate while the property is inspected.

Any smoking in the rooms, or strong lingering smoke odors, will result in a $200 charge to the credit card on file (and, yes, a disappointed look from us). If smoking sets off the fire alarm, the guest will be removed from the premises, charged the smoking fee, and the reservation will not be eligible for a refund.

PARKING

One of the perks of the motor lodge experience? You get to park right in front of your room (or very close by). Please note that by parking a vehicle on our property, you and your guests do so at your own risk. The motel does not assume responsibility or accept liability for any damage, accidents, or loss involving your vehicle or personal property.

We do have state-of-the-art surveillance cameras monitoring the parking lot, and if anything seems amiss, let us know and we’ll review the footage. If you plan to leave your car in our lot for an extended period, that’s fine—just let us know in advance, as we reserve the right to tow unattended vehicles.

ACCESSIBILITY

We comply with the Americans with Disabilities Act (ADA) and offer an accessible room for guests who need it. To ensure availability, please select Room 8 (King Social Honeymoon Suite) when making your reservation. Wheelchair access is available via ramps located on either side of the motel.

HOUSEKEEPING

As a small motel, we do not provide daily room refreshes during guest stays. If you need fresh towels or linens, simply reach out to us and we’ll be happy to bring them to you.

FIREARMS

Firearms are strictly prohibited on motel property. Guests or visitors who fail to comply with this policy may be asked to leave immediately, without refund. As private property, this policy applies to: (i) all firearms, whether handguns or long-barreled weapons; and (ii) all guests and visitors, including those with a valid license or permit to carry.

GUEST SAFETY

As part of our commitment to guest safety, employees will not disclose the identity, room number, or presence of any guest to anyone other than appropriate law enforcement. This includes taking or delivering messages or forwarding phone calls. Guests are responsible for sharing their room number and presence directly with anyone from whom they wish to receive calls or visits.

For security, cameras are in use throughout the property, and anyone on the premises may be recorded. The motel assumes no responsibility for personal injury incurred while on the property.

PRIVACY POLICY

By booking, you authorize Reclaimed Motel to send text messages and emails related to your reservation. Message and data rates may apply. Consent is not a condition of purchase.

INAPPROPRIATE BEHAVIOR

All guests have the right to be treated with dignity and respect. As a responsible host, we also have a duty to protect our guests and staff from inappropriate behavior. If any actions by a guest are deemed inappropriate by management, or if such behavior is reported to management, we reserve the right—after investigating the allegation—to take appropriate action. This may include situations involving property damage, disturbances, or issues caused by pets.

Depending on the severity of the behavior, guests may be asked to leave the property without refund, and in serious cases, the police may be contacted at the motel’s discretion.